About the author
13 years of experience in improvement projects focused on customer experience and operational efficiency.
Experience in automotive, metallurgical, retail, entertainment and finance sectors.
Professor and researcher in operational excellence and operations strategy.
- Design and Implementation of Operational Excellence and Digital Transformation Programs;
- Customer experience improvement projects and operational efficiency with Service Design application;
- Redesign and optimization of retail logistics network using Operational Research;
- Development and implementation of demand forecasting models, production planning, distribution and inventory using Operational Research and Machine Learning;
- Design and optimization of manufacturing operations;
- Implementation of Office floor Management in service operations.
- Design and Implementation of an Academy of Operational Excellence focused on technical and behavioral training for leaders and employees.